If you find that your stream is lagging or choppy, go through and test the following points:
1 - a) Use the CamStreamer diagnostic tool to verify internet connectivity and bandwidth and settings. Diagnostic tool
b) Older model/chipset cameras do not have this option (due to limited memory).
In this case if the PC/notebook (which you are using to access the camera), is on the same local network, use a web based speedtest application, like Ookla to verify bandwidth.
c) Please be aware of capped bandwidth limitations of various CDN providers specifically on live 4K streams
2 - DPI: Deep Packet Inspection causes random network latency to your firewall, which the RTMP/HLS protocol does not like.
3 - Camera load – an overloaded camera will leave out frames. Reduce the camera load by:
a) Checking/reducing the number of outgoing streams from the camera
b) Turning off other ACAP applications on the camera
c) Reducing the audio sample rate (44.1Khz is sufficient for most CDNs)
d) Camera load can be verified by accessing the camera GUI directly ( for stability not exceeding 4.0 ).
New user interface - System > logs
Legacy interface - System > maintenance > reports
Use the default “Video Quality”. Selecting “custom” can lead to video sent to YouTube with the wrong parameters. See here.